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How do you choose a Search Engine Optimization Agency for your company?

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We had a great discussion last week on choosing a search engine optimization agency for companies and we laid out a guideline document as to how this can be done. Coming up with a typical RFP for search was one of our key objectives, I think we did a good job with that :) .

So, here goes..

Key Selection Criteria

  • The agency is high on integrity and transparent. The commitment of the agency towards not using Black Hat SEO techniques is a critical selection criteria.
  • The agency can demonstrate a structured approach to keyword analysis to identify and select relevant keywords and groups of related keywords for our markets and are able to identify the potential vo-lume of visitors for each keyword.
  • The agency uses industry best practice. It has the right technical skills and can provide examples of previous success for clients in SEO.
  • The agency will openly describe the strategies and techniques they will use to approach SEO and why they believe they are better in their capabilities than rivals.
  • The agency has a performance-based approach to SEO with the reporting to readily show the volume and quality of traffic generated through this activity.
  • The agency has experience working with in-house development teams, knowledge sharing and best practices for out sourcing.

Evaluation Matrix

Sl.No. Evaluation Criteria Key Points which will be evaluated for? Weightage Scale
1 Business and Online marketing Team Expertise of the company
  • Experience of the Management Team
  • Years in Business
  • Online Marketing Experience of the company
5% 0-5
2 Experience of the company with SEO Projects
  • Experience SEO Team in Years
  • Number of SEO Projects handled in terms of Large, Medium and Small
  • Successful Case Studies
20% 0-5
3 Process Compliance or Outsourcing Model
  • Process and Approach to Outsourcing
  • Best Practices involved in specific SEO related activities like Keyword Analysis, Off and On Portal optimization etc.
10% 0-5
4 Referrals
  • Referral from Clients in the same industry
  • Issues faced during SEO activities
  • Integrity of dealing with the company
10% 0-5
5 Communication Model and Proximity with the Company
  • Proximity of the company to Offices
  • Communication Model and Team structure for escalating issues
  • Demonstrated experience with working with web development partners of customer
5% 0-5
6 Integration with Other Online Marketing activities
  • Experience in integrating SEO with other online based marketing activities
  • Demonstrated Case Studies
5% 0-5
7 Innovation
  • Any Previous case study or client referral that demonstrated innovation in SEO techniques
5% 0-5
8 Professionalism
  • Timely Submission of Proposals and responsiveness to requests
5% 0-5
9 Service Agreement
  • No Hidden costs in the agreement -Clear lay out of support related SLA’s -Well defined billing cycles
10% 0-5
10 Cost
  • Competitive pricing within the budget
25% 0-5
Total 100% 0-5

Note:

  • Score for each criteria will be on the basis of the judgment of the Evaluation team
  • General pattern for the score will be: 0- Not Applicable or Not Submitted, 1 – Very Poor, 2 – Poor, 3 – Average, 4- Good and 5- Excellent
  • Scenario in which the agency scores are the same, an executive decision will be made on the basis of quality of referrals and SEO case studies submitted

I know its looks good and covers all the things required, but then when will the marketing departments understand that SEO is not an IT activity but a pure marketing activity and that they need to actually consider the points mentioned for choosing the right vendor. But they will all learn may be not now but definitely in the future after some falls :)

Written by rahulnambiar

June 24, 2009 at 1:11 am

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